RETURN AND REFUND POLICY

Last updated: 12 August 2026

At UDDG, every piece is made with intention. Many of our products are produced on demand, helping us avoid unnecessary stock and unnecessary production.

This does not affect your statutory consumer rights.

Please read this policy before returning a product. If you have questions about a return, contact us at info@weareuddg.com.

BEFORE SHIPPING A RETURN

If you want to return a product, contact UDDG before sending the parcel.

Email info@weareuddg.com and include:

• Your name;
• Your order number;
• The product or products concerned;
• Whether you are exercising your statutory right of withdrawal or reporting a problem with the product;
• The reason for the return, if you wish to provide one;
• Clear photographs where the product is damaged, defective, misprinted, incorrect or otherwise non-conforming.

You do not have to give a reason when exercising your statutory right of withdrawal.

Contacting us allows UDDG to provide the authorised return address and the return instructions applicable to your specific return.

Do not ship the parcel until UDDG has provided or confirmed the authorised return address.

Informing UDDG of your decision to withdraw within the applicable legal period is sufficient to exercise your statutory right of withdrawal. Your withdrawal does not depend on UDDG approving your reason.

The physical return must, however, be sent to the authorised return destination provided for that return.

Do not send a return to any address that UDDG has not specifically provided or confirmed for your return.

This includes:

• An address shown on the parcel you received;
• A manufacturer;
• A print provider;
• A fulfilment provider;
• A logistics partner;
• Printify;
• A UDDG company address; or
• Any address found online.

Return destinations may differ depending on the product, country, fulfilment route and reason for return.

YOUR RIGHT OF WITHDRAWAL

Consumers in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 calendar days without giving a reason, unless a statutory exception applies.

For goods, the withdrawal period generally runs for 14 days from the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform UDDG of your decision before the applicable withdrawal period expires.

You can do this by emailing:

info@weareuddg.com

Please include your name, order number and the product or products concerned.

You do not have to use a specific form and you do not have to explain why you are withdrawing.

After informing us of your withdrawal, you must send the applicable goods back without undue delay and in any event no later than 14 calendar days after the day on which you informed us of your withdrawal.

The return deadline is met if the goods are sent before that period expires.

Mandatory consumer rights under applicable law always take precedence over this policy.

CHANGE OF MIND OR WRONG SIZE, COLOUR OR MODEL

If UDDG supplied the product you ordered correctly and the product is conforming, but you:

• Changed your mind;
• Ordered the wrong size;
• Ordered the wrong colour;
• Ordered the wrong model;
• No longer want the product; or
• Otherwise exercise your statutory right of withdrawal for a conforming product,

you are responsible for the direct cost of returning the product, unless UDDG expressly agrees otherwise or applicable law requires otherwise.

This includes cases where the size you selected does not fit but UDDG supplied the size that you ordered.

Choosing the wrong size does not remove your statutory right of withdrawal.

Please check our Size Guide and product information carefully before ordering.

Under EU consumer rules, customers may be required to bear the direct cost of returning goods under the statutory withdrawal right when they have been informed of this before purchase.

HOW CUSTOMER-PAID RETURNS WORK

For a return where you are responsible for the direct return shipping cost, UDDG will provide the authorised return destination and the applicable return instructions.

Depending on the return route, the instructions may include:

• A return label;
• A return booking method;
• Instructions for a particular carrier;
• Instructions to use an appropriate national postal service; or
• Instructions allowing you to purchase the required postage yourself.

The authorised return destination is determined by UDDG for the specific return.

You may not substitute another return address.

Some return destinations can only be reached through particular postal or carrier networks.

Where this applies, the return instructions will state which delivery method or postal network must be used.

If UDDG offers or arranges a customer-paid return shipping service, the applicable shipping cost will be shown or communicated before you accept or use that service.

Where legally and technically permitted, and where you choose to use that return service, the communicated direct return shipping cost may be deducted from the amount otherwise refundable to you.

If deduction from the refund is not legally or technically possible, the return shipping cost may instead be collected separately.

This represents the direct cost of the return shipment and is not an administrative or handling fee charged by UDDG.

If the return instructions allow you to purchase the postage yourself, you pay that postage directly to the applicable postal operator or carrier.

You must still use:

• The authorised return destination supplied by UDDG; and
• Any postal or carrier requirements included in your return instructions.

DO NOT USE ANOTHER RETURN ADDRESS

A return address is provided specifically for each return.

Do not send the parcel somewhere else because another address appears easier, cheaper or more convenient.

An address connected with UDDG, a fulfilment company, manufacturer or original sender is not automatically authorised to receive returns.

If a parcel is sent to an address that was not provided or confirmed for your specific return, it may:

• Be refused;
• Be returned to you;
• Become significantly delayed; or
• Fail to reach the authorised return facility.

This does not cancel a statutory withdrawal that was validly communicated within the applicable legal period, but it can delay the physical return and refund process.

RETURN SHIPPING METHOD

Follow the return instructions provided by UDDG for your specific return.

Depending on the destination, UDDG may require use of a particular carrier, postal operator or postal network.

This can include use of your country's national postal service where that is necessary for the parcel to enter the required postal network at its destination.

Never assume that the carrier used to deliver your original order should also be used for the return.

If our instructions allow you to choose and purchase an appropriate postage service yourself, you must choose a service that can deliver to the authorised return destination and comply with any delivery restrictions we have communicated.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT PRODUCTS

If you receive a product that is:

• Damaged;
• Defective;
• Misprinted;
• Incorrect;
• Materially different from what you ordered; or
• Otherwise non-conforming,

contact UDDG as soon as reasonably possible at:

info@weareuddg.com

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs showing the issue where reasonably possible.

We may request additional information or photographs where reasonably necessary to assess the problem.

If the product is confirmed to be defective, damaged, misprinted, incorrect or otherwise non-conforming, UDDG will provide the remedy required by applicable consumer law.

Depending on the circumstances and applicable law, this may include:

• Repair;
• Replacement;
• A price reduction;
• A partial refund; or
• A full refund.

Where a return is required as part of that remedy, UDDG will bear the reasonable and necessary return shipping costs.

EU consumer guidance confirms that defective goods must be repaired or replaced without cost to the consumer, including necessary shipping costs.

WHEN UDDG PAYS THE RETURN COST

UDDG will bear the reasonable and necessary return shipping cost where a return is required because UDDG supplied a product that is:

• Defective;
• Damaged as a result of production or fulfilment;
• Misprinted;
• Incorrect;
• The wrong variant compared with what you ordered; or
• Otherwise non-conforming under applicable consumer law.

Where appropriate, UDDG will provide or arrange:

• A prepaid return label;
• A return booking;
• Instructions for an authorised carrier or postal service; or
• Another suitable return solution.

A return cost that UDDG is legally required to bear will not be deducted from your refund.

Do not arrange or purchase an expensive return shipment yourself in such a case unless UDDG has authorised you to do so.

NORMAL PRODUCTION VARIATIONS

Minor variations in colour, texture, print placement or appearance can occur because of materials, production processes and differences between screens.

Such minor variations are not automatically defects.

This does not apply where a product materially differs from its description, has been incorrectly produced or otherwise does not conform to the sales contract or standards required by applicable law.

CONDITION OF PRODUCTS RETURNED UNDER THE RIGHT OF WITHDRAWAL

You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

For clothing, this generally means you may carefully try a garment on to assess its fit.

Please return products, where reasonably possible:

• Clean;
• Unwashed;
• Without unnecessary wear;
• Without stains, strong odours, damage or alterations;
• With original labels where available;
• With original packaging where available; and
• Complete with accessories or physical documents supplied with the product.

The absence of original packaging does not by itself remove your statutory right of withdrawal.

You may, however, be responsible for a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product, where permitted by applicable law.

CUSTOMER-PAID RETURN SHIPPING COST

For an ordinary withdrawal involving a conforming product — including a return because you selected a size that does not fit — the direct return shipping cost is your responsibility.

Where UDDG arranges the return shipment, the applicable return shipping cost will be communicated before you use the service.

If you choose to use that service, the stated direct return shipping cost may, where legally and technically permitted, be deducted from your refund.

For example:

Refundable product amount: €39.95
Return shipping cost accepted by you: €6.95
Remaining product refund after return shipping cost: €33.00

Any original delivery amount that must separately be reimbursed under the statutory withdrawal rules is handled in accordance with the section REFUNDS AFTER WITHDRAWAL below.

No customer-paid return shipping cost arranged by UDDG will be deducted without the applicable cost first being communicated to you.

If deduction is not available for a particular return, the direct return shipping cost may instead be charged separately.

KEEP YOUR PROOF OF SHIPMENT

Keep your proof of posting, receipt and tracking information until your return has been completed.

Where UDDG provides a return label or specific return method, use that method as instructed.

Where you are permitted to purchase postage yourself, we strongly recommend using a trackable shipping service.

If tracking shows an unexpected delivery problem, contact us at info@weareuddg.com.

REFUNDS AFTER WITHDRAWAL

Following a valid statutory withdrawal, UDDG will reimburse the payments that must be reimbursed under applicable law.

For a complete withdrawal from an order, this generally includes:

• The amount paid for the returned goods; and
• The cost of the least expensive standard delivery method offered for the original order.

If you chose a more expensive original delivery method than our least expensive standard option, the additional cost of that more expensive delivery method does not have to be reimbursed unless applicable law requires otherwise.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and permitted by law.

UDDG will make the reimbursement without undue delay and within the deadline required by applicable law.

Where legally permitted, UDDG may withhold reimbursement until:

• We have received the returned goods; or
• You provide evidence that you have sent the goods back,

whichever occurs first.

Your bank, card issuer or payment provider may require additional processing time after UDDG issues the refund.

PARTIAL RETURNS

If you return only part of an order, UDDG will refund the amount legally due for the returned product or products.

Original delivery charges are not automatically refundable for a partial return where those charges would still have been incurred for the products you keep.

Where applicable law requires a different calculation, UDDG will apply that calculation.

The cost of sending your return back to UDDG is separate from the original delivery cost.

REFUNDS FOR DEFECTIVE OR INCORRECT PRODUCTS

Defective, damaged, misprinted, incorrect or otherwise non-conforming products are handled separately from ordinary change-of-mind returns.

Where a lack of conformity is confirmed, UDDG will provide the remedy required under applicable law.

Depending on the circumstances, repair or replacement may apply before a price reduction or refund.

Any remedy will be provided without imposing costs on the customer that must legally be borne by UDDG.

EXCHANGES

Because many UDDG products are produced on demand and availability can change, direct exchanges cannot be guaranteed.

If you want a different:

• Size;
• Colour;
• Product; or
• Model,

contact UDDG before returning the original product.

We will tell you whether:

• A direct replacement is possible; or
• The original product should be returned and a new order placed.

Where an exchange is requested because the customer selected the wrong size, colour or model, the customer is responsible for the applicable return shipping cost and any new delivery cost, unless UDDG expressly agrees otherwise or applicable law requires otherwise.

Where replacement is required because the product supplied by UDDG is defective, damaged, misprinted, incorrect or otherwise non-conforming, your statutory consumer rights apply.

LEGAL GUARANTEE

The statutory legal guarantee is separate from the 14-day right of withdrawal.

Consumers purchasing goods from UDDG benefit from the legal guarantee of conformity required by applicable consumer law.

For new consumer goods sold by a Belgian trader, the statutory guarantee covers lack of conformity appearing within two years.

If a product is faulty, does not correspond to its description or otherwise fails to conform to the sales contract, contact:

info@weareuddg.com

UDDG is the seller responsible for handling your legal guarantee claim.

The fact that manufacturing, printing, fulfilment or shipping may be performed by third-party partners does not transfer UDDG's obligations as seller to those parties.

LIMITED EDITIONS AND CERTIFICATES

Selected UDDG products may be released as limited editions.

Unless expressly stated otherwise on the applicable product page, a limited edition may consist of a maximum of 500 accepted units for each unique combination of design, colour and product type.

Available sizes form part of that total and do not each create a separate edition of 500 units.

An edition number or certificate only becomes final after:

• The applicable statutory withdrawal period has expired;
• No withdrawal or return affecting that product remains pending; and
• The purchase has otherwise become final.

A certificate may be delivered electronically or separately from the product.

If an order or product is cancelled, withdrawn from or returned, no final certificate will be issued for that returned product.

Any preliminary or reserved edition number may be cancelled and returned to the available sequence.

If a limited-edition product must be replaced because it is defective, damaged, misprinted, incorrect or otherwise non-conforming, UDDG will make reasonable efforts to preserve the original edition number.

A replacement supplied as a legal remedy does not create an additional numbered unit in the edition.

Limited-edition status, numbering and certification never restrict your statutory withdrawal rights, legal guarantee or other mandatory consumer rights.

PRODUCTS PRODUCED ON DEMAND

Many standard UDDG products are produced after an order is placed.

The fact that a standard product is produced on demand does not by itself remove an otherwise applicable statutory right of withdrawal.

PERSONALISED OR CUSTOM-MADE PRODUCTS

The statutory right of withdrawal may not apply to goods that are genuinely made to a customer's individual specifications or clearly personalised where applicable law provides such an exception.

EU consumer rules recognise an exception for goods made to order or clearly personalised.

Where UDDG offers a product for which this exception applies, this will be clearly communicated before purchase.

This exception does not remove your rights where a personalised or customised product is defective, damaged, incorrect or otherwise non-conforming.

ORDER CANCELLATIONS OR CHANGES BEFORE DELIVERY

Production may begin shortly after an order is placed.

If you want to cancel or change an order before fulfilment, contact us immediately at:

info@weareuddg.com

We will try to accommodate your request where possible, but cannot guarantee that production or fulfilment can be stopped once it has begun.

Nothing in this section removes a statutory right of withdrawal that otherwise applies to the purchase.

If UDDG cancels an order before fulfilment, the applicable amount paid for the cancelled product will be refunded.

UNDELIVERABLE, REFUSED OR UNCLAIMED ORDERS

You are responsible for providing complete and accurate delivery information.

If a parcel is returned because:

• The address supplied was incorrect or incomplete;
• Delivery could not be completed for a reason attributable to the recipient;
• The parcel was refused; or
• The parcel was not collected within the carrier's collection period,

contact info@weareuddg.com.

Additional shipping costs may apply if the order has to be shipped again, where legally permitted.

We will explain the available options after receiving the relevant information from the carrier or fulfilment provider.

This does not affect your rights where the delivery problem was caused by UDDG, our fulfilment partner or the carrier.

IMPORTANT: THE ADDRESS ON YOUR PARCEL IS NOT A RETURN ADDRESS

The sender address printed on the parcel you receive may belong to a production, fulfilment, postal or logistics partner.

It must not be used as a return address unless UDDG has specifically confirmed it for your return.

Likewise, do not search for or use another UDDG-related address yourself.

The only valid return destination for the physical parcel is the address provided or confirmed in your specific UDDG return instructions.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

To exercise your statutory right of withdrawal, send us a clear statement before the applicable withdrawal period expires.

Email:

info@weareuddg.com

Please include:

• Your name;
• Your order number; and
• The product or products you wish to return.

You may simply state that you wish to withdraw from the purchase of those products.

You do not need to give a reason or use a specific withdrawal form.

UDDG will then provide the authorised return destination and the applicable return instructions.

CONTACT UDDG

Questions about returns, refunds, withdrawals or defective products:

UDDG — Underdogs & Damaged Goods
Operated by NV C&B
Email: info@weareuddg.com
Company registration number: 0477.638.886
VAT number: BE0477.638.886

No company address is automatically an authorised return address.

Return destinations are supplied individually as part of the UDDG return instructions.

Never send a product to an address unless UDDG has specifically provided or confirmed that address for your return.