START A RETURN
Need to send something back? Here's how it works.
CHANGED YOUR MIND OR ORDERED THE WRONG SIZE?
No problem. You can request a return within 14 calendar days of receiving your order. Items returned because you changed your mind or ordered the wrong size must be unworn, unused and in their original condition.
We do not offer exchanges. If you need another size or item, please return the original item and place a new order.
If UDDG supplied the product you ordered correctly, the direct return shipping cost is your responsibility.
Do not send anything yet.
To make your return as smooth as possible, submit your return request through your UDDG customer account. If you cannot access your account, contact UDDG through our contact page before sending anything.
For customer-paid returns, you will normally be instructed to use your national postal service. Do not use another carrier, parcel shop, locker network or return address unless UDDG specifically confirms it for your return.
PRODUCT DAMAGED, DEFECTIVE, MISPRINTED OR WRONG?
Start a return request and tell us what happened.
Please include clear photographs where possible.
If the problem is confirmed and the return is required because of a defect, production error, misprint, damage or incorrect product supplied by UDDG, UDDG will cover the reasonable and necessary return shipping cost.
DO NOT SEND IT SOMEWHERE RANDOM
The address printed on your original parcel is not automatically a return address.
Do not send products to Printify, a manufacturer, fulfilment partner, company address or any other address unless UDDG has specifically provided or confirmed it for your return.
Returns sent to the wrong address may be refused, returned to you or lost and can delay your refund.
READY?
Open your UDDG customer account to start your return request:
Once your return is on the move, keep your proof of postage and tracking information.
We’ll follow it from our side too.
REFUNDS
Once your return has been received and approved, your refund will be issued to your original payment method within 5 days. Please note that your bank or payment provider may need additional time to process the refund.
No ghosting. No guessing. We’ll keep you in the loop.
For the complete legal terms, see our Return & Refund Policy.